Welcome. Here's what to expect.
Your first visit is the start of a long-term relationship. It's all about getting to know you, your smile and your goals.
A relaxed, thorough start
Please allow about 45 to 60 minutes for your first appointment. Here's how it usually goes.
Welcome
We'll greet you, complete a short medical history form and answer any questions.
Conversation
Tell us about any concerns, past experiences and what you'd like for your smile.
Examination
A full check of your teeth, gums and mouth, with X-rays if needed.
Your plan
We explain what we found, answer your questions and agree a plan with transparent costs. No pressure.
What to bring
- Your national ID or passport
- Your medical aid card, if you have one
- A list of any medicines you take
- Details of any allergies or medical conditions
- Previous dental X-rays or records, if you have them
- For children: a parent or guardian must attend with patients under 18
Please arrive about 10 minutes early so we can start on time. If you need to cancel or reschedule, kindly give us 24 hours' notice.
Clear costs, no surprises
You'll always receive a treatment plan and quote before any work begins, so you can make decisions with confidence.
Medical aid
Medical aid patients are welcome. Please bring your card. Cover differs between schemes and plans, so call us before your visit if you'd like us to help you check what's covered.
Payment on the day
Payment for any amount not covered by your medical aid is due at the end of your appointment. Please call us to confirm the payment methods we currently accept.
Larger treatment plans
For bigger treatments, we can stage your care over several visits to help spread the cost. Ask us about your options.
Nervous? You're in good hands.
Many of our patients felt anxious before their first visit. We listen first and take time to understand your fears, and we'll never judge you, however long it's been.
- Tell us you're nervous when you book, and we'll plan extra time
- We explain each step before we start
- Raise your hand any time you need a break
- Bring headphones and your favourite music if it helps
- We can start with a simple chat and check-up, with no treatment on the day
Frequently asked questions
Are you accepting new patients?
Yes. New patients of all ages are always welcome. Call us or send an appointment request online.
How often should I see the dentist?
For most people we recommend a check-up and clean every six months. We may suggest more frequent visits if you have gum disease or a higher risk of decay.
Do you see children?
Yes. We recommend a first visit by your child's first birthday, or when the first tooth appears. A parent or guardian must accompany patients under 18.
What if I have a dental emergency?
Call us as early as possible on +263 8677 007155 and we'll do our best to see you the same day. See our emergency page for what to do in the meantime.
Does teeth whitening damage teeth?
Professional whitening, carried out or supervised by a dentist, is safe for most people. Some temporary sensitivity is common. We'll check your teeth and gums first to make sure whitening is right for you.
Will my medical aid pay for treatment?
It depends on your scheme and plan. Many cover routine check-ups and some treatments, while cosmetic treatments are usually not covered. Call us and we'll help you find out.
Ready for your first visit?
We look forward to welcoming you to The Dental Lounge.